Shipping & Returns Across Australia
We ship to customers across Australia and price every piece in Australian dollars. Here is how delivery details are confirmed for your order, and how to arrange a return or an exchange.
02 — Why this page is short
One blanket rule would not be honest here
We would rather tell you what is true for your piece than publish a number that turns out to be wrong.
Our edit brings together Australian and international designers, independent labels, beauty and cosmetics, and bespoke pieces made individually. A cashmere knit, a fragrance and a made-to-order jacket are not handled the same way, and pretending otherwise would only create problems after you had paid.
So instead of a single set of figures, we confirm the details that apply to the item you are buying. If there is something you need settled before you commit, ask us first — we will answer plainly, and we would rather have that conversation before your order than after it.
03
How we work
A clear path from first conversation to finished work.
Designer Clothing
Womenswear and menswear from Australian and international labels, spanning dresses, tops, shirts, knitwear, tailoring and outerwear, presented through editorial photography and full collection stories.
Accessories, Shoes & Jewellery
A curated edit of bags, footwear, jewellery and finishing pieces chosen for craftsmanship, material quality and distinctive design rather than volume.
Beauty & Cosmetics
Makeup, skincare, hair, fragrance, body and wellness products presented with editorial beauty art direction, organised by concern, category and label.
Bespoke & Made-to-Order
A premium custom service covering consultation, design direction, fabric and material selection, fittings and final production, with an enquiry process for occasion, style, timing and requirements.
The essentials
What applies to your order, in five parts
Read the block that matches your situation. Each one ends with what to do next.
Where we ship
Orders are shipped to customers across Australia. Prices on the site are shown in Australian dollars, so what you see is the currency you pay in.
Confirming your delivery
The delivery options and costs that apply to a specific piece are confirmed with you at the point of order. If you want that settled beforehand, send us the piece you have in mind and we will come back to you.
Made-to-order and bespoke
Bespoke and made-to-order pieces are created individually, so timing and delivery arrangements are agreed with you directly during the bespoke process — through consultation, fittings and final production.
Returns and exchanges
Contact us with your order details and tell us what you would like to do. We will confirm the return or exchange process that applies to that item and guide you through it.
Damaged or incorrect items
If a piece arrives damaged, or it is not the item you ordered, get in touch with your order details and a few photographs of the piece and packaging. We will look into it and resolve it with you.
How it works
From choosing a piece to sorting a return
The same sequence covers a designer knit, a fragrance or a bespoke commission — only the detail changes.
You choose the piece
Browse the edit and settle on the designer clothing, accessories or beauty product you want. Prices are in Australian dollars throughout.
We confirm the delivery detail
The delivery options and costs for that piece are confirmed at the point of order. Message us first if you would rather know before you go ahead.
Your order is prepared
In-stock pieces are packed for despatch to your address in Australia. Made-to-order and bespoke work moves into the process agreed with you during your consultation.
It arrives — you check it over
Open it, try it, look at the finish. If anything is damaged or not what you ordered, photograph it and contact us with your order details.
We arrange the return or exchange
Tell us whether you want to return or exchange, and we will confirm the process for that item and stay with it until it is sorted.
At a glance
Shipping and returns across Australia, at a glance
- Orders go to customers across the
- Australia
- Every piece is priced in Australian
- AUD
- Options and costs are confirmed for
- At order
- One conversation with us, start to
- Direct
06 — Questions we get
Answers before you place your order
Frequently Asked Questions
- Do you ship anywhere in Australia?
- Yes. Orders are shipped to customers across Australia. If you want the arrangements for your address confirmed before you order, send us a message with the piece you are looking at and we will reply with what applies to it.
- What will delivery cost for my order?
- Delivery options and costs are confirmed at the point of order for the specific piece you are buying, rather than set as one figure for everything we sell. If you need that clear beforehand, ask us and we will confirm it for you.
- Are your prices in Australian dollars?
- They are. Pricing across the site is in Australian dollars, for Australian and international designer clothing, accessories, shoes, jewellery and beauty alike.
- How do returns and exchanges work?
- Contact us with your order details and tell us whether you would like to return or exchange the piece. We will confirm the process that applies to that item and take you through it, step by step.
- What about bespoke and made-to-order pieces?
- Because these pieces are created individually for you, timing and delivery arrangements are agreed directly during the bespoke process — alongside your consultation, design direction, fabric selection and fittings. Anything you are unsure about, raise it with us at that stage.
- My piece arrived damaged or it is the wrong item.
- Get in touch with your order details and a few photographs showing the piece and the packaging it arrived in. We will look at it properly and resolve it with you.
Tell us about your order
Whether you are confirming delivery before you buy or arranging a return, one message with your order details is all we need to get it moving.